Frequently Asked Questions

To protect customer privacy and prevent fraud, account-level utility information such as billing history, balances, and payment activity is accessible online only after entering an owner-created 4-digit PIN. This PIN is a security feature for the online self-service portal.

Many utility records maintained by the City are public records under Michigan law. Michigan’s Freedom of Information Act (FOIA) allows the public to request non-exempt public records. FOIA does not require the City to make account-level information available online without security controls.

If you do not have the account PIN, you may contact the City’s Water/Utility Billing Department by phone or email for assistance. Certain information may be provided depending on the request and applicable privacy requirements. You may also submit a written FOIA request for non-exempt records.

Tenants can create their own PIN to view and pay their utility bill.  A deposit will be required to establish the account in a tenant’s name.

Tenants who need to confirm utility service status for a rental property may contact the City Water/Utility Billing Department. The City can provide limited service-status information (whether service is active or delinquent) to help tenants protect their interests. Proof of tenancy and/or authorization from the account holder may be required. 

Title companies and closing agents may request utility account balance information or final billings by contacting the Water/Utility Billing Department. Requests should include the service address, anticipated closing date, and documentation related to the transaction. Authorization from the account holder may be required.

Users can view and manage saved payment methods by navigating to My Account > Payment Preferences. 

To delete a saved payment method, select the three dots in the Actions column next to the payment method and choose Delete.