Water Department

The City of Jackson's Water Department fuels our city's residents with clean, sustainable drinking water. But, it is also responsible for connecting our buildings to that water, metering its usage, testing its quality, maintaining the sewer system, and assuring there is no contamination between the potable and non-potable water supplies.

Paying Bills

For all questions, concerns, and information regarding city water and sewer billing, visit the Utility Billing Division of the Water Department.

Help Available for Paying Bills

The Water Department has seen an increase in customers falling behind on paying water bills since the COVID-19 pandemic began. If you're experiencing a financial hardship due to COVID-19 crisis, and need financial assistance to pay for water bills, help is available. Getting financial assistance now can help you avoid a larger balance or possible service disruption in the future. 

Contact the Utility Billing Division of the Water Department to understand how much you may owe and the resources available for paying your bill. 

Water Customer Map

The Water Department services customers in the City of Jackson, along with select properties in Summit Township, Blackman Township, Leoni Township, and the State Prison of Southern Michigan. 

Because of the vast service area, there can sometimes be confusion about who gets water from the City of Jackson. An image on this page provides a quick reference. A more detailed map of where are water customers are located is available on the City website. 

Water Service Area Graphic 2

Groundwater Sources

Once known as the Jackson City Water Company, the Water Department shares three groundwater sources with other water suppliers throughout Jackson County. The City is actively working with these suppliers countywide, through the Jackson County Community Wellhead Protection Program, to assure the aquifers stay clean and viable for many years to come.

Utilizing such a program helps prevent our vital water resources from the dangers of groundwater contamination, which can cripple our water supply and the ecosystem.

City of Jackson Drinking Water State Revolving Fund Project Plan