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About the City of Jackson Online Payment Portal
The City of Jackson offers a secure online payment portal designed to make paying utility bills easier, safer, and more flexible for residents. Powered by BS&A Software, Inc., the new system launched on January 7, 2026, and includes enhanced security features along with expanded payment options.
Residents who previously paid bills online will complete a one-time setup when accessing the new portal. While the setup process may take a few extra minutes on first login, the system is designed to protect personal and payment information while supporting modern, mobile-friendly payment methods.
The City of Jackson remains committed to providing secure, reliable, and accessible services for residents, while maintaining existing billing policies and in-person payment options.
Helpful Resources
Create an Account - User Registration Step-By-Step Guide
How to Make a One-Time Payment - Pay A Bill Step-By-Step Guide
How to Enroll in Automatic Payments - Autopay/Paperless Step-By-Step Guide
Quick Facts:
- Online Utility Billing
- Online Building Department Payments
- Online Property Tax Payments
- Online Miscellaneous Invoices
- Apple Pay
- Google Pay
- Major credit cards
Launch date: January 7, 2026
Platform provider: BS&A Software, Inc.
Security update: New four-digit PIN required for utility payments
Auto-pay users: Must re-establish auto-pay to avoid interruption
Billing policies: No changes to billing cycles, due dates, or late fees
Device compatibility: Mobile devices and commonly used web browsers
In-person payments: Still accepted at City Hall during normal business hours
Fee Schedule
Credit Card/Debit Card:
- Tax payments: 2.8% + 50 cents per transaction
- All Other payments: 2.95% + 50 cents per transaction
ACH/Echecks:
- $0 - $1,000: $3.00
- $1,001 - $5,000: $6.00
- $5,001+: $12.00
- Why does the new utility payment system require a PIN to view account details?
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To protect customer privacy and prevent fraud, account-level utility information such as billing history, balances, and payment activity is accessible online only after entering an owner-created 4-digit PIN. This PIN is a security feature for the online self-service portal.
- Are utility bills and payment history public records?
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Many utility records maintained by the City are public records under Michigan law. Michigan’s Freedom of Information Act (FOIA) allows the public to request non-exempt public records. FOIA does not require the City to make account-level information available online without security controls.
- If I don’t have the PIN, how can I obtain utility information?
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If you do not have the account PIN, you may contact the City’s Water/Utility Billing Department by phone or email for assistance. Certain information may be provided depending on the request and applicable privacy requirements. You may also submit a written FOIA request for non-exempt records.
- For Tenants /Utility Accounts Established in Tenant’s Name
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Tenants can create their own PIN to view and pay their utility bill. A deposit will be required to establish the account in a tenant’s name.
- For Tenants (Not) listed as Owner on the Utility Account
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Tenants who need to confirm utility service status for a rental property may contact the City Water/Utility Billing Department. The City can provide limited service-status information (whether service is active or delinquent) to help tenants protect their interests. Proof of tenancy and/or authorization from the account holder may be required.
- For Title Companies and Closing Agents
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Title companies and closing agents may request utility account balance information or final billings by contacting the Water/Utility Billing Department. Requests should include the service address, anticipated closing date, and documentation related to the transaction. Authorization from the account holder may be required.
- How to Change or Delete a Payment Method
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Users can view and manage saved payment methods by navigating to My Account > Payment Preferences.
To delete a saved payment method, select the three dots in the Actions column next to the payment method and choose Delete.