Water Department

The City of Jackson's Water Department fuels our city's residents with clean, sustainable drinking water. But, it also is in charge of connecting our buildings to that water, metering its usage, testing its quality, maintaining the sewer system, and assuring there is no contamination between the potable and non-potable water supplies.

Groundwater Sources

Once known as the Jackson City Water Company, the Water Department shares 3 groundwater sources with other water suppliers throughout Jackson County. The city is actively working with these suppliers countywide, through the Jackson County Community Wellhead Protection Program, to assure the aquifers stay clean and viable for many years to come.

Utilizing such a program helps prevent our vital water resources from the dangers of groundwater contamination, which can cripple our water supply and the ecosystem.

Additional Information

For all questions, concerns, and information regarding city water and sewer billing, visit the Billing Division of the Water Department.

To pay your water/sewer bill, click here.

Hydrant Flushing, Fall 2018

The City of Jackson Water Department will start the Fall Fire Hydrant Flushing Program on Monday, September 17, 2018.

Flushing will start in the Southwest Section of the City and will finish in the Northeast Section approximately three weeks later.  Flushing will take place from 7:30 am to 3:00 pm, Monday through Friday.

This semi-annual flushing is necessary to wash iron and other sediment out of the water mains.  This sediment does not affect water quality, but can cause water to become discolored.  The water is safe to drink and discoloration often disappears within a short time.  Motorists are urged to slow down where flushing is taking place and to exercise caution.  Residents are also advised not to wash clothing while lines are being flushed in or around their neighborhoods.  In addition, it is always advisable to check the color of the water before doing any laundry.  Residents may also experience lower water pressure or possibly no water during the flushing.

We also have a map which indicates the areas and dates scheduled for flushing in your area. If you would like further information, please call the Department of Public Works-Water at (517) 788-4170 or visit our website at www.CityofJackson.org