Frequently Asked Questions

FAQH

Streets:
Who patches the potholes?   
The Department of Public Works will create a work order and potholes will be patched as soon as possible.  Please call (517) 788-4170 to report potholes located in the City of Jackson.

Who maintains the traffic signals within the county and city of Jackson?
The City of Jackson’s Traffic Signal Division maintains and repairs all traffic signals within the city and county limits.

Who maintains the street signs?
The Department of Public Works repairs and replaces all street signs within the city limits.  Stop and yield signs down are emergencies and should be reported to the Department of Public Works immediately.

Who sweeps the streets?
The Department of Public Works sweeps the streets when weather and funds permit.

Who clears snow and ice from city streets?
The Department of Public Works plows and salts the city streets as needed.   The winter maintenance of streets is completed in order of Trunk lines, Majors, Snow Emergency Route, Hills, Locals, and Alleys.

Sewer and Water:
What portion of the sewer service am I responsible for?
The homeowner is responsible for the entire sewer service all the way up to and including the tee fitting which connects to the city main.


What portion of the water service am I responsible for?
The homeowner is responsible for all plumbing inside the building and the water service starting at the stop box (typically located in the sidewalk area) all the way to the building.

Who maintains the storm sewer and catch basins?
The City of Jackson, Department of Public Works repairs and maintains the storm sewer based on complaints of plugged catch basins that may cause flooding.

Property Owners:

Who is responsible for overgrown grass and weeds?  
The property owner is responsible for the maintenance of their property.  If weeds and/or grass reach a height in excess of 8 inches, the property can be referred to the Department of Public Works.  With this complaint, the Public Works will have a City Contractor mow the said property and issue an invoice for this ordinance violation to the property owner.

Who is responsible for maintaining city sidewalks?
The property owner is responsible for repair and the maintenance of the city sidewalk, including snow and ice removal.

Trees and Blight:
Where do I report blight (trash on private properties, vehicles on properties, abandoned homes, too many animals, etc.)?
All blight on private property should be reported to the Neighborhood and Economic Operations Department.

Who maintains the city trees?
The Department of Public Works trims, removes and replaces the city trees (located within the right of way).


Please call (517) 788-4170 to report your concerns to the Department of Public Works.