City of Jackson

Contact the Water Department

For any questions regarding the Water Department or water service in the City of Jackson, simply contact us using the form below. Our friendly staff will respond to your inquiry as soon as possible. If you are having trouble with your service, think your water line maybe frozen, are in danger of having your service shut off or have another water emergency, please call us immediately.

Utility Billing & Public Works Fiscal Services 
161 W. Michigan Avene, 11th Floor
Jackson, MI 49201

After-Hours Phone: 517-788-4100

Fax:  1-877-396-6309 (Toll Free)

M-F – 8 am to 5 pm

Email the Water Department