Shut off procedures always start on the 7th of each month. Payment must be received by the 6th to avoid being on the list to be given to the service division for disconnection.

Customers may pay bills down to a minimum amount, currently $35, to avoid shut off. They should pay the balance due by the 20th to pay off account prior to the next bill being issued.

If the bill is paid later then the 6th, shut off procedures will already be in progress and the customer should be aware that if the service is shut off an extra $20 is required, plus full payment of the outstanding bill, to reinstate service

A work order will be issued for turn on after a bill is paid. If an account remains off and unpaid for 15 days or more, the account will be finalized.

When a service is off for non-payment, it will not be reinstated for another owner or tenant until the outstanding bill is paid in full. (Total amount due is the bill plus the $20 turn on charge.)

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If the bill has been finalized (15 days after shutting off the water service), the total amount due from all final bills must be paid to reinstate the service, in the following examples:

When ownership of a property changes hands, all final bills must be paid. The billing department will check the amounts due on all final bill accounts at the time of notification of change of ownership and note this on the work sheet.

Policy updated 12/28/89